Increasing Equity in Pain Management, Substance Use Disorder Treatment, and Linkages to CARE

❚ Provide a warm handoff of the patient to the referral partner ❚ Engage peers (people in the community with similar lived experiences) to support and mentor patients in visiting the referring agency and otherwise navigating the health system ❚ Anticipate and address structural barriers to engagement in care by providing transportation, health navigation, etc. ❚ Provide intensive case management for patients with complex needs who need additional support in accessing services ❚ Develop a system to follow-up with patients about the referral (e.g., How was the experience? Are your needs being met?) ❚ Work directly with the referral partner to make improvements, if needed ❚ Advocate for patients when they encounter barriers ❚ Collaborate with the patient to figure out an alternative referral, if needed

Kevonya Elzia describes what meaningful linkage to care looks like, and the importance of supporting patients in overcoming barriers.

Naomi Windham explains the process of Motivational interviewing.

Motivational interviewing: improving patient readiness to engage in referrals and treatment

Even when a health center has the systems in place to achieve meaningful linkage to care, patients are unlikely to follow through on referrals unless they are ready to make a change. Motivational interviewing is an evidence-based approach to help patients get to a point of readiness and feel motivated to change their behavior. 16 At its core, Motivational interviewing is: “A collaborative, goal-oriented style of communication … designed to strengthen personal motivation for and commitment to a specific goal by eliciting and exploring the person’s own reasons for change within an atmosphere of acceptance and compassion.” 17

16 Bischof G, Bischof A, Rumpf HJ. Motivational interviewing: An evidence-based approach for use in medical practice. Dtsch Arztebl Int. 2021;118(7):109-15. 17 Miller WR, Rollnick S. Motivational interviewing: Helping People Change (3rd Edition), p.29. New York: Guilford Press; 2012.

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